What should you do if your deductible, EOB, etc. does not match up with your HSA?

HSA accounts can be a great way to plan and pay for your medical expenses throughout the year. By offering you a tax-free option to pay for medical bills, prescriptions, and other qualifying expenses, you can get more out of your health care money.

Some individuals set up their plans so that they can cover the cost of their deductible with their HSA money. However, when their EOB and HSA balance do not match up or they run out of money before they meet their deductible, they are upset and confused. If you come across this situation, you will want to:

1.    Check your HSA expenses for any expenses that would not be applied to your deductible (over-the-counter medications that you have a prescription for or excluded services on your policy). You may pay for these expenses with your HSA, but they will not count towards your deductible

2.    Check your HSA for payment of bills that were applied to your previous year’s deductible. If you received services in December and paid for them in January, those charges went to your previous year’s deductible and came out of your current year’s account funds.

3.    Consider using McGohan Brabender’s HSA tracking tool to ensure that you are accounting for all HSA expenses that you incur. For instance, are you accounting for any charges you may receive for getting a paper account statement, etc?

If you find that you have claims that were not applied to your deductible, we can work to try and have them resubmitted and reprocessed with the carrier.

It is important to note that our team is not able to reconcile your bank account or correct any issues with your HSA bank. An HSA account is still a bank account, and only the person whose name the account is under is able to make changes or corrections to the account.