Exceptional service is a core component of McGohan Brabender, and we firmly believe that Customer Service is not a department...it’s an attitude. McGohan Brabender’s Customer Care Team is dedicated to exceeding our client’s expectations and creating a memorable customer experiencing. We have always felt that if your customer genuinely feels wanted and appreciated, then we have succeeded in delivering exceptional customer service.
The goal of our Customer Care Team is to educate, empower, and advocate for our clients and their employees. Should an issue arise and your carrier contact is not able to reach a desired resolution, contact the McGohan Brabender Customer Care Team, Our team offers assistance in the following areas:
Education: our team offers a regularly updated blog with important carrier, healthcare, andcompliance notices. Additionally, this site provides answers to frequently asked questions, video tutorials, important forms, organizational tools, and a guide for HR Administrators should issues arise. This site can be found at mbcustomercare.blogspot.com
Claim Issues: our team can offer assistance for members with in/out of network issues, coordination of benefits issues, prescription issues, provider billing problems, and unpaid or denied claims, etc.
Benefits: our team can offer clarification to benefits questions, deductible information, out-of-pocket maximum information, pre-authorization questions, etc.
Billing: our team can offer assistance when member information is incorrect on your billing statement, such as a member enrolled in the incorrect subgroup, not termed, etc.
Enrollment Problems: our team offer assistance and intervention to resolve enrollment problems when a member does not show active, a member has issues related to an overage dependent, a member has a court ordered addition, etc.
