Meet the Customer Care Team: Johanna!

       We are going to introduce a member of our Customer Care Team each week.  We hope this helps you to get to know us better.  Along with putting a face to a name or voice on the phone.  This week we are introducing: Johanna.

       Johanna has been with the team since June of 2007.  She has become one of our team's greatest assets.  She is currently our Senior Customer Care Representative and handles more of the complicated or escalated issues we receive.  Her wealth of knowledge and expertise in resolving tough claim issues is invaluable to our clients and to McGohan Brabender.  Johanna's passion allows her to really think outside the box and look at claim issues from all angles in order to truly help our members. She resides in Centerville, OH with her husband and son.  Johanna is very active in her church and enjoys spending time with her family.  The Customer Care Team is very lucky to have her.  Say Hello to Johanna!

Help with Reading your Explanation of Benefits

Have you ever received claim information from your insurance company and was so confused you didn’t know what to do?  Well, help is here!

Reading any Explanation of Benefits (EOB) can be challenging for members trying to figure out what is meant and what you actually owe on a claim. Below are three examples from Anthem, United Healthcare and Humana with an easy to understand breakdown on an EOB.  Your days of not understanding your claims can hopefully be behind you!  Of course if you have any questions, you can always call member services on the back of your ID card.  If you are still unsure, McGohan Brabender Customer Care is always here to help!

Guide to Anthem's Explanation of Benefits

Guide to United Healthcare's Explanation of Benefits

Guide to Humana's Explanation of Benefits

Find help with the cost of Medicine

Our team received a “tip” on this site and it was too good not to share!  In our opinion this is one of the best sites found so far!  Below is link to a source of discounts, coupons, and so much more for prescription medication.  This site can help with all ages and even someone without insurance benefits.  We are very excited about finding this website and it is truly worth a look!

NeedyMeds.org

HSA Contribution Limits for 2012

Please see updates for increases in HSA contribution limits for 2012. Remember these amounts include any contribution employees may receive through employer contributions.

New Contribution limits for 2012 with HSA – Health Savings Account 

Individual:  $3,150.00

Family:  $6,250.00

Catch-up Contribution $1,000.00 – 55 years of age and older for 2012.

HSA Qualified Expenses IRS List