Anthem's Shingle Vaccine Update!

For the last several months, Anthem's shingle vaccine age minimum has been 50.  However, that is all about to change once again.  Effective 11/16/2012, Anthem will be changing the age back to 60.  For anyone interested in the vaccine who may be between the ages of 50 and 60 and have Anthem insurance may want to get the vaccine while it will be covered for them.  Otherwise, you will have to pay full out of pocket expense or wait until you are at the minimum age.  If you have any questions about this update, please feel free to contact the Customer Care Team!

Customer Care Is Your Advocate

Here at McGohan Brabender, the Customer Care Team's role is the advocate for our client- facilitators between customers, providers, and their insurance companies.  All of our reps are trained in cross-functional roles and empowered to provide customers with assistance in most insurance related issues.

The first point of contact for our clients is Member Services (located on the back of your ID card).  Most issues can be resolved with the carrier; however, if assistance is still needed our team is here to help!

The role of the customer advocate is three-fold:

• To be the point of contact for the customer in handling a question or problem and keeping the customer updated with timely and frequent updates to inform the progress being made towards a resolution.
• To facilitate a resolution by bringing together the approrpriate department heads to escalate issues if they are urgent.
• To implement procedures that ensures the problem does not occur again and educate members about their plan.

Please feel free to reach out to our Customer Care Team.  Our business hours are 8 to 5 Monday through Friday.  You can reach us locally at 937-260-4300 or toll-free at 877-635-5372.