Meet the Customer Care Team: Johanna!

       We are going to introduce a member of our Customer Care Team each week.  We hope this helps you to get to know us better.  Along with putting a face to a name or voice on the phone.  This week we are introducing: Johanna.

       Johanna has been with the team since June of 2007.  She has become one of our team's greatest assets.  She is currently our Senior Customer Care Representative and handles more of the complicated or escalated issues we receive.  Her wealth of knowledge and expertise in resolving tough claim issues is invaluable to our clients and to McGohan Brabender.  Johanna's passion allows her to really think outside the box and look at claim issues from all angles in order to truly help our members. She resides in Centerville, OH with her husband and son.  Johanna is very active in her church and enjoys spending time with her family.  The Customer Care Team is very lucky to have her.  Say Hello to Johanna!