Tips if you have not received your ID card

Happy 2012!  The New Year often brings issues for employers/employees to deal with.  Here are some tips if you have not received ID cards for the 1/1/2012 renewal and need services or prescriptions:

• 1. You can pay for a prescription upfront and have the pharmacy re-run it through insurance as soon as ID cards are received.  Most pharmacies are able to re-run prescrpitions up to 2 weeks after it was filled. Time frame can vary depending on pharmacy.
• 2. Give our CCT number for providers to call to verify coverage or call our team and we will personally reach out to providers to verify coverage and explain the delay in ID cards being received.
• 3. Pay upfront for services and submit a claim form to the carrier for reimbursement.  We are able to help getting the claim processed.
• 4. Call HR for instructions how to handle per group.
• 5. Request that the provider holds the claim until ID is received. Usually if this is a doctor you see regularly they will understand and work with you.
• 6. Have providers call carrier to verify coverage if loaded but no ID card was received. 

Please know that if you experience difficulty obtaining services, CCT as your advocate is always here to help. Our hours are 8-5 Mon-Fri.