Customer Care Is Your Advocate

Here at McGohan Brabender, the Customer Care Team's role is the advocate for our client- facilitators between customers, providers, and their insurance companies.  All of our reps are trained in cross-functional roles and empowered to provide customers with assistance in most insurance related issues.

The first point of contact for our clients is Member Services (located on the back of your ID card).  Most issues can be resolved with the carrier; however, if assistance is still needed our team is here to help!

The role of the customer advocate is three-fold:

• To be the point of contact for the customer in handling a question or problem and keeping the customer updated with timely and frequent updates to inform the progress being made towards a resolution.
• To facilitate a resolution by bringing together the approrpriate department heads to escalate issues if they are urgent.
• To implement procedures that ensures the problem does not occur again and educate members about their plan.

Please feel free to reach out to our Customer Care Team.  Our business hours are 8 to 5 Monday through Friday.  You can reach us locally at 937-260-4300 or toll-free at 877-635-5372.